Privacy Policy
Last updated: April 2025
1. Who We Are
ChatWright ("we", "us", "our") is an AI chatbot implementation service for small and medium-sized businesses, operated from Singapore. We can be reached at chatwrightai@gmail.com.
2. What Data We Collect
We collect the following personal data when you interact with our website or services:
- Contact information: name, email address, company name, and phone number provided when booking a demo or requesting a free audit.
- Business information: details about your business needs shared through our forms.
- Payment information: billing details processed securely by Stripe. We do not store card details on our servers.
- Usage data: pages visited, time on site, and browser/device type collected via standard server logs.
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and schedule consultations.
- Deliver and manage your ChatWright subscription.
- Process payments through Stripe.
- Send service-related communications (e.g. invoices, updates).
- Improve our website and services.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
4. Third-Party Services
We use the following third-party services that may process your data:
- Stripe — payment processing. View their privacy policy at stripe.com/privacy.
- Replit — website hosting infrastructure.
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. If you close your account or request deletion, we will remove your data within 30 days unless we are required by law to retain it.
6. Your Rights (PDPA)
We comply with Singapore's Personal Data Protection Act (PDPA). You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Withdraw consent for us to use your data (where applicable).
- Request deletion of your data.
To exercise any of these rights, email us at chatwrightai@gmail.com.
7. Cookies
Our website uses essential cookies to function correctly. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect some site functionality.
8. Security
We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All data is transmitted over HTTPS.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at: chatwrightai@gmail.com